Deploying unified messaging without going insane. The release of the Unified Messaging server role in Exchange 2. Many administrators hesitated, fearing the unknown. However, Exchange 2. Unified Messaging server role to provide a universal inbox. Unified messaging is not a replacement for your PBX or your telephony guru. Granted, your legacy PBX may not work with the Unified Messaging server role (although a simple Vo. IP gateway can often connect the two), and you may want to deploy an IP- PBX, which would eliminate the need for a PBX/Vo. IP combination. Ultimately, you are going to need trunk lines coming in, connected to some form of PBX to allow for multiple client sharing through extensions, and a telephony expert (who may or may not be you) to manage those items. But you don't require all that to start. Callers can leave a message if you aren't at your desk or if your line is busy, and that message goes to your inbox. You can, of course, access the message though your phone system in the traditional way, but you can also access your calendar, contacts, and other Exchange- related features and make adjustments, all through the phone. Getting started with unified messaging. You can begin by installing Exchange 2. Unified Messaging role on a server, either a stand- alone unit or a server that runs other roles (with the exception of the Edge Transport or, if you're using Exchange 2. Once the Unified Messaging role is installed, you can begin creating dial plans, UM gateways, UM policies, and the UM auto- attendant (which is your Exchange phone operator). I've posted a few videos on configuring a UM server at my Exclusively Exchange site. Once you have the server side configured, you'll probably want to test the system, though doing so may seem a bit impossible given the fact that you don't have it connected to anything tangible. There are a couple of tricks for testing at this stage. One, you can use the Exchange Management Shell with the Test- UMConnectivity cmdlet to see if the system is configured properly. You might also consider using the UM Test Phone, which is a softphone (like Skype) that lets you call your Exchange UM server and test how the auto- attendant works. Personally, I wanted to go beyond the testing; I wanted to see my Unified Messaging server role in action - - but not on my live production network. So I contacted the Microsoft Exchange group and the Unified Communications team for assistance. With their guidance, I was faced with the decision of working with a Fonality Trixbox server, which felt a bit beyond my capabilities because it required some Unix background and telephony know- how; plus, I would need an FXO (foreign exchange office) card for inbound/outbound PSTN (the standard public telephone switching netwoek) calls as the most cost- effective solution. I could also have picked up an Audio. Codes or Dialogic IP gateway, which would give me all the functionality I needed to perform a front- to- back test of unified messaging. I went with an Audio. Codes Media. Pack, which included two FXO ports and two FXS (foreign exchange system) ports. For those of you not fluent in FXO/FXS (neither was I before this), the FXO ports are what you attach to your PBX or directly to your PSTN line. You connect the FXS to your test phones. Anyhow, the Media. Pack is an amazing little box! The unified messaging server is a server role in Exchange Server 2007 and Exchange Server 2010 that integrates users' voice mail with Exchange email. Continue Reading About unified messaging server (UM server). I am trying to install UM Role on an Exchange Server 2010 SP1 and I get the following error. 1 succeeded, 1 failed. Elapsed time: 00:00:27. Elapsed Time: 00:00:18.
Within a couple of hours (because my Exchange Server's Unified Messaging role was already installed and set up), I could use an outside line to call into my organization, have the Exchange Server pick up the call, leave a voice mail, have that voice mail delivered directly to the inbox of my test user, and have the contents of that voice mail translated and put in an e- mail for easy perusal. My test user could call the auto- attendant, retrieve that voice mail over the phone, and make calendar adjustments. Note: While I waited for the Audio. Codes box to arrive, I contacted Ralph Musgrove, who works for Concord Fax (currently the only provider of Exchange 2. Fax Services that integrate with unified messaging), who invited me to Miami where we ran a bunch of tests with unified messaging. I've posted videos of the tests. My advice to all administrators looking to set up the Unified Messaging server role in Exchange and/or the Office Communications Server is to create a fully functional test lab. Yes, you will need to learn some telephony terminology, but you can do it. It'll give you the confidence to really take advantage of the unified communications capabilities in Exchange 2. What Exchange 2. 01. I already mentioned the voice mail preview, one of my favorite features in Exchange 2. With speech- to- text translation, users can quickly read their voice mail and get the gist of the conversation. With Outlook 2. 01. Unified messaging enables voicemail and faxes to be. For a variety of reasons the Edge server has proved to be the least popular Exchange Server 2010 role. Best Unified Communications. Problem installing Unified Messaging on Exchange 2010. Server 2010 http://social.technet.microsoft.com/Forums/exchange/en-US/e9d0867a-af62-49ec-afea-777b8b666b4b/problem-installing-unified-messaging-on. Deploying unified messaging without. The release of the Unified Messaging server role in Exchange 2007 had many administrators curious about. The Exchange 2010 Unified Messaging server role is meant to manage the. Note: Installing and running the Unified Messaging server role in a virtualized environment is supported if you are running Microsoft Exchange Server 2010 Service Pack 1 (SP1) or a later version. Instead, you can click directly into the message, at the line you want to hear, and Outlook 2. Note: The fax receiving features have changed between Exchange 2. In Exchange 2. 00. Unified Messaging server role, but the capability was just basic. In Exchange 2. 01. Microsoft worked with specialized fax vendors, so now a fax goes to the fax vendor, which then sends the fax as a TIFF attachment via e- mail to the user. Typically, fax vendors let users send faxes through e- mail, eliminating the need for a fax machine. Although the faxing workload is now handled elsewhere, Exchange 2. Exchange 2. 01. 0 also lets users create their own call- answering rules, supports more languages for text- to- speech translation and speech recognition, improves name lookup from caller ID, and adds a message- waiting indicator. Where are you in the world of unified communications? Have you implemented unified messaging in your organization? What pros and cons would you like to share with readers?
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